RETURNS

How Do I Return My Item?

 

Please allow up to 10 working days for your return to be processed, from the date we receive your return.

Your returned item(s) should be in it’s original, unused condition and you the consumer shown to have taken reasonable care of the goods whilst in your possession.

In the interest of hygiene, we cannot offer refunds or exchanges on any pierced jewellery.

Please remember to obtain a certificate of postage from your chosen postal provider since this will act as your proof of delivery. Customs declarations for all International (Including the EU as of 1st Jan 2021) returns must be marked 'Returned goods. No commercial value'

EXCHANGES

Please allow up to 10 working days for your return to be processed, from the date we receive your return.

In the interest of hygiene, we cannot offer refunds or exchanges on any pierced jewellery.

Exchanging your item(s) for a different colour/size

When you return your item(s), please make sure to detail the size or colour you‘d like to exchange your item for. *We cannot confirm the item you wish to exchange for will be in stock at the time we receive your return. We will be in contact with you either way.

alternatively, you can visit us in store where we will be happy to help with returns and exchanges.. 

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